Flowsus Refund Policy

1. Overview

Auvyx LLC, doing business under the Flowsus brand, sells digitally delivered prepaid eSIM data plans and is the merchant of record, reseller, contracting party, and customer-facing seller for purchases made through Flowsus.com. Flowsus is a product and trading brand of Auvyx LLC, not a separate legal entity. Fulfilment may use eSIM Access as an upstream wholesale/API supplier to Auvyx LLC; eSIM Access is not the merchant or customer-facing seller to Flowsus customers. Refund eligibility depends on the status of the eSIM, whether it has been installed, activated, or used, and the cause of the reported issue. This policy does not limit rights that cannot legally be excluded.

2. Request period

Submit a refund request within 30 days of purchase. Requests should be made promptly after discovering an issue and before installing or using the eSIM where possible.

3. Refunds normally available

• The order was paid, Auvyx LLC provided manual support and investigated the supplier response, but the eSIM still could not be provisioned or delivered. In this case, the affected order is cancelled and fully refunded to the original payment method.
• The customer was charged more than once for the same intended purchase.
• Flowsus or its supplier cancelled the plan before use.
• The eSIM has not been installed, activated, or used and the supplier permits cancellation.
• A verified technical or provisioning failure prevents use and cannot be resolved after reasonable troubleshooting with Flowsus support.

4. Refunds normally unavailable

• The device does not support eSIM or is carrier-locked when compatibility could have been checked before purchase.
• The customer selected the wrong destination, plan, validity period, or data allowance and the eSIM has already been issued or installed.
• The eSIM has been successfully installed, activated, or used, except where a verified service failure applies.
• The customer did not follow installation, APN, data-roaming, or activation instructions.
• Coverage or speed is affected by local network availability, congestion, terrain, device limitations, or other conditions outside Flowsus's reasonable control.
• The stated validity period expired or the data allowance was consumed.

5. Manual support before refund

Before issuing a refund for a provisioning, installation, or connectivity issue, Auvyx LLC provides manual support and investigates the order and supplier response. Support may ask the customer to confirm device compatibility, eSIM status, APN settings, data roaming, selected data line, location, screenshots, and error messages. Do not delete an installed eSIM unless Flowsus support instructs you to do so. If the eSIM still cannot be provisioned or delivered after reasonable manual support efforts, Auvyx LLC cancels the affected order and issues a full refund to the original payment method.

6. How to request a refund

Submit the request at https://flowsus.com/contact and include:

• name and email used for the order;
• order reference;
• destination and plan purchased;
• description of the issue and when it occurred; and
• relevant screenshots or device details, without passwords or full payment-card information.

7. Decision and payment

Auvyx LLC may review order, delivery, activation, usage, support, and supplier records. When manual support confirms that the eSIM cannot be provisioned or delivered, Auvyx LLC cancels the affected order and initiates a full refund to the customer's original payment method. Processing time after initiation depends on the payment provider and the customer's financial institution.

8. Chargebacks

Customers should contact Flowsus first so the issue can be investigated. Auvyx LLC may provide order, delivery, activation, usage, support, and refund records to the payment provider when responding to a chargeback or payment dispute.

9. Contact

Refund questions and requests may be submitted through https://flowsus.com/contact.